FAQ

Not finding what you want?  Call us or reach out through our Contact Us page.

My pet has not been to your facility before, how do I get them enrolled to start using your services?

We just need our Enrollment Application filled out, which can be found on the ‘Enroll‘ page of our website or in our customer lobby. We will also need a recent UTD copy of your pet’s vaccinations that shows current Rabies, Distemper, Parvo and Bordetella vaccinations.  Your dog should be spayed/neutered by 7 months of age.

 

Do we take cats?

No, we’re not currently set up to board cats at this time. But our local facility, Redwind Countryside Pet Resort, does! 

 

Can any dog come in for dog day care or boarding?

Dogs must be able to play safely in groups with other dogs. Every dog must first complete an initial temperament test on their first visit.  This is where our staff closely monitors and observes how they interact with other dogs to assure everyone’s safety. We will then pass our report to you at the end of their first day.

 

Can I tour the facility?

Absolutely! In fact, we encourage it. Please make an appointment, we are open Monday – Friday 7am-12pm and 2pm-7pm and Saturday 9am-12pm. 

 

Do you offer discounts for multiple dogs or multiple days?

Yes. We have several packages available that will help bring down your costs if you have multiple dogs plus discounts for extended stays.  Please check the daycare and boarding pages for more price and package information.

 

What makes the OK Canine Corral different than a traditional kennel?

Traditional kennels typically kennel your dog in a cage most of the day and may let them out briefly or they are in an outside run part of the day. As part of your pet’s home away from home, all dogs at the OK Canine Corral will enjoy daycare during the day before heading off to their private suite with a raised cozy cot for naptime/bedtime.

 

Does someone stay with the dogs overnight?

As with most boarding facilities, we do not have a person that spends the night with the dogs, but we do have a monitored security system and web cameras throughout the facility.  Both owners live in adjacent neighborhoods only 2 minutes away. If your dog requires overnight monitoring, the best option would be to look into in-home pet care or veterinary care.

 

What do you do in case of illness or injury?

In case of illness or injury, we will quickly assess the situation to determine what plan of action to take. Our concern is always what is best for our canine guest. Depending on the situation, we will either rush the dog to a nearby veterinarian (Park Lane or Southwest) or the Emergency facility if it’s after hours. In non-emergency situations, we will make the effort to take them to their own vet. Keep in mind we will always call the owner first.

 

What vaccinations does my dog need?

We require Rabies, DHLPP, Bordatella (Kennel Cough), and the Canine Influenza vaccine is highly recommended. Up to date records are required to verify the vaccinations before your stay. Your pet must also be parasite free.  Please make sure your pet is on a preventive medications that address worms, fleas, and ticks.

 

When do I pay for boarding and daycare?

When you drop your furry friend off for boarding, we ask that you keep a card on file. If you choose to put a deposit down before you may, if not we will charge the card at the end of your stay. Daycare guests may pay at anytime. We accept all major credit cards, check or cash. Visa, Mastercard, American Express, and Discover.

 

When do I pay for my dog’s grooming?

When you pick your beloved dog up from their grooming appointment. 

 

How old does my pet have to be to stay at the Corral?

Puppies are accepted at 10 weeks of age if current on DHPP (Distemper/Parvo) & Bordetella (Kennel Cough) vaccinations. Rabies vaccination due at 4 months of age.

 

What do I need to bring for my dog’s stay?

For boarding dogs, please bring anything from home that may make your dog more comfortable during their stay (beds, blankets, treats, toys) & of course their own food.  We do NOT allow Rawhides. For daycare dogs it’s not really necessary since they spend their days playing with each other.  While we don’t allow toys in the common play area they can have them when they are in their suites for the evening or for naps. 

 

Do I need to bring my dog’s own food?

Yes, we strongly suggest bringing your dog’s own food from home. This is to keep their stomach from getting upset during their stay. We do offer a quality house food for your pup, but it is best for them to not change foods rapidly.  We recommend you put their food it in a seal-able bag, clearly labeled with a name, and any special instructions.  

 

Does my dog need food if only coming for daycare?

No, unless you prefer your dog to have a meal during the 12pm-2pm naptime, please bring it in a labeled sealed container (zip-lock, tupperware, etc) and we will be happy to give it to them.

 

Can I bring my pet’s bedding?

Please do!  There is nothing quite like laying your head on your own pillow.  We require the bedding be clean and safe, but feel free to bring your pet’s favorite bedding!  We also provide comfy cots for all our guests.

 

Will you administer medications for my pet?

Yes!  We can administer pills, ointments, eye drops, and eardrops.  Please bring the medicine in the original container from your pet’s vet.

 

Do I need to make a reservation?

Yes. We ask that you make reservations for all daycare, boarding, and grooming appointments as soon as possible to insure your dog(s) spot, especially during the summer and major holidays/events.  

 

Does my pet have to be spayed or neutered?

Yes.  We require all pets to be spayed or neutered by 7 months for any daycare or boarding with exceptions for grooming customers.

 

Do you require a collar and a leash?

For their safety, all pets MUST be on a leash when entering the Corral. We do require a quick release collar with an ID tag as well for our daycare & boarding guests. 

 

I have two or more pets, can they stay together?

Yes!  We have special suites for best friends that are used to being together.  We generally separate all pets during meals, but if they are used to eating together, just let us know!

 

 Are all the pets kept together?

No.  We keep dogs separated by size and temperament.

 

Can you give my dog a bath or have it groomed while in daycare or boarding?

Absolutely, we have very experienced groomers on staff, just check out our grooming page for more details on what’s available.  If your dog is boarding with us, we can give your pet a bath before going home upon request. 

 

Do you have any dog training programs or classes available?

No. But please check our training page for more information on referrals.

 

 Are the pets left alone while playing?

No.  All pets will be monitored by our professional and caring staff at all times both inside and out while playing in a group.  We allow our furry friends to rest and recharge during naptime from noon to 2pm and at night during boarding. Naptime is veterinarian recommended and is important to break up the full day of playing.

 

My dog’s paws are sensitive after daycare, did something happen to my dog’s feet?

No. It is very common that your dog’s pads on his/her feet are sore after running and playing all day. Most dogs may not be used to playing all day, making their paws more sensitive. The sensitivity and soreness is only temporary and they will build stronger pads.

 

 Do you have webcams?

We sure do!  We have six high definition cameras throughout the facility.  You can download the FREE app on your smartphone or tablet and see your best friend playing & enjoying the fun at the OK Canine Corral!  We use a webcam system that not only allows you to watch your best friend, but is password protected for our customer’s use only. After your dog passes their temperament test, please ask our staff for access to the camera app. 

 

Is your facility heated/cooled?

 Yes, we have a climate controlled facility.  We do our very best to keep the building at a comfortable temperature for the dogs at all times. 

 

What is Kennel Cough?

Kennel Cough (also known as canine infectious tracheobronchitis) is one of the most prevalent infectious respiratory diseases in dogs.  Fortunately, the majority of cases are not serious and go away within a couple of weeks.  The main cause of kennel cough is the airborne bacteria, Bordetella bronchiseptica. Even in the most hygienic, well-ventilated, spacious pet facilities, the possibility of a dog acquiring Kennel Cough does exist.

If you suspect your pet has kennel cough, isolate your pet and visit your veterinarian for medical attention & advice.  Do not take your pet to public places in order to prevent the spread of infection.  Many pets that contract Kennel Cough will display only minor signs of coughing that may last seven to ten days and will not require any medication at all. Treatment is generally limited to symptomatic relief of the coughing with non-prescription, and occasionally prescription with cough suppressants.

 

 

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